Manager, Technical Operations

DEPARTMENT: Technical Operations

REPORTS TO: Department Director

SUMMARY

CBSET is seeking an experienced manager to oversee daily surgical suite operations and to provide strategic operational input to support the growth of the company. In this leadership role, the Manager will supervise one of two surgical suites, and collaborate with Study Directors, Veterinary Services and the technical staff to coordinate and perform research studies. The ideal candidate will have a passion for working in a team environment and encouraging the professional development of his/her staff, have the ability to be nimble and creative when faced with shifting priorities, and be comfortable working in a fast-paced, customer-service based role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Manage a group of approximately 4-10 technicians on a daily basis to ensure efficient technical operations.
  • Oversee laboratory operations for dedicated OR space including responsibility for all staff, equipment, SOPs, and record keeping for assigned space.
  • Understand staff and OR capacity for specific procedures performed, and develop staffing plans to optimize OR work flow by procedure to enable revenue growth.
  • Analyze staffing costs including OT for specific study events and procedures and present cost data to management to enable repricing exercises and efficient staffing plans and schedules.
  • Develop staff training matrices which proactively identify corporate training needs, business development opportunities, and associate these desired skills to staff development and compensations goals for technicians such that high performers can gain experience and compensation outside of annual review cycles.
  • Support and assist the development of continuous education opportunities, as well as collaborate with surgeons and interventionalists to provide advanced training opportunities (e.g., technical certifications, preparation of computer-based learning modules).
  • Schedule daily laboratory operations and the workflow of technicians to ensure client satisfaction (high quality, efficient costs). Ensure quality generation of data and record keeping in compliance with good laboratory practices (GLP) and other applicable regulations (e.g. USDA), as well as in compliance with IACUC and study protocols.
  • Build a technical team capable of conducting both large and small animal surgical and non-surgical procedures to support growth in new strategic areas (e.g, ototoxicity testing, cell therapies, etc.). Conduct interviews and the hiring selection process for technical staff based on current and future business opportunities.
  • Oversee study-specific and departmental-specific procedures.
  • Schedule/coordinate equipment maintenance and documentation to ensure compliance with company procedures (e.g., preventative maintenance) and develop cap-ex plans for future equipment to support growth.
  • Prepare and present study specific and annual operational data (e.g. annual staffing budgets, cap-ex, etc.) for management review.
  • Conduct staff performance reviews and give regular feedback to direct reports.
  • Collaborate with department supervisors/directors to assess project priorities and coordinate technician study assignment and cross-training activities.
  • Ensure documentation of training procedures, deviations and laboratory incidents, as well as resolutions.
  • Generate and/or revise corporate documents, such as SOPs.
  • All other duties as required.
REQUIREMENTS:
  • Must be professional at all times with an ability to manage conflict and maintain confidentiality.
  • Strong skills in leadership, interpersonal communication, motivation of staff and team-building.
  • Must be able to multi-task in a fast-moving environment, while working calmly and thoughtfully towards solutions.
  • Must be resourceful in setting priorities.
  • Solid knowledge of in-vivo procedures, associated regulations and guidance documents.
  • Must have exceptional oral and written communication skills.
  • Computer competency (proficiency in Microsoft Outlook, Excel, Word).
QUALIFICATIONS:
  • Education: Minimum of a Bachelor’s degree in life sciences or related field.
  • Experience: Minimum two years of experience in a nonclinical environment, preferably with involvement in the conduct of GLP studies. Must have at least two years of experience managing a group of people in a laboratory setting. Certification by the American Association for Laboratory Animal Science (AALAS) preferred. Exceptional professional experience in a related nonclinical field and/or advanced education may suffice.
PHYSICAL DEMANDS:
  • Must be able to perform laboratory procedures, which require talking, hearing, standing or sitting for long periods of time, entering data into a computer, using appropriate instruments, reaching with hands and arms, working in narrow spaces, and wearing safety equipment (PPE) according to OSHA regulations and company standards
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
  • Ability to consistently lift and move at least 50 pounds.
WORK ENVIRONMENT:
  • Animal facility and laboratories with moderate noise possible.
  • Exposure to potential zoonotic agents, hazardous/noxious devices (e.g., needles, scalpel blades, etc.), chemicals (e.g., anesthetic gases, formalin, alcohols, xylenes, etc.) and/or radiation.
  • Office working environment with quiet noise conditions.
COMMENTS:
  • This position may require occasional domestic travel or performing duties on weekends and/or holidays.

All employees are required to satisfactorily perform the essential duties and responsibilities of their position. • The essential duties and responsibilities listed above are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

If you are interested in this opportunity please send your CV to jobs@cbset.org.