Client Services Receptionist I

DEPARTMENT: Medical Writing

REPORTS TO: Supervisor/Manager/Director


The Client Services Receptionist will be the first point of contact for visiting clients and guests at our facility. In this client-facing role, the Receptionist will greet guests and set a welcoming tone for their visit, escort visitors to the appropriate department and provide administrative support as needed. The ideal candidate will be pleasant, have an upbeat work style and can-do attitude, and excellent customer service skills.

  • Greet visitors and manage their arrival and departure (e.g. notify host of arrival, escort visitors to the appropriate room)
  • Print out a list of visitors every morning and deliver to Business Development and President/CEO
  • Provide administrative support during client visits (e.g. organize transportation, make copies)
  • In coordination with Study Directors and management, handle all aspects of daily client catering ordering, set up, and clean up
  • Assist hiring managers prepare for new employees (e.g. set up desk, create welcome packet, create and maintain security badges)
  • Answer, respond and direct phone calls, emails, faxes and mail delivery
  • Build and maintain professional client relationships
  • Assist with marketing initiatives
  • Track and order general office supplies, including managing and stocking kitchen and conference room supplies
  • Receive packages and ensure timely internal delivery
  • Assist with shipping; domestic and/or international
  • Handle daily purchase order requests and verifying packing slips/invoices
  • Provide administrative assistance to scientific staff and management (e.g. booking conference rooms, scheduling conference calls)
  • Must be professional and have exceptional customer service skills when working with internal and external customers.
  • Must have exceptional oral and written communication skills.
  • Must be able to work effectively as part of a team.
  • Education: High School diploma, required; Certificate or Associate’s Degree in Office Administration or Bachelor’s degree (BA/BS) preferred.
  • Experience:
    • 2-3 years customer service or related experience. Experience in a contract research and/or pharmaceutical setting preferred.
    • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Office working environment with quiet noise conditions. Requires ability to use a personal computer for extended periods of time.
  • This position may require occasional duties on weekends and/or holidays.

All employees are required to satisfactorily perform the essential duties and responsibilities of their position. • The essential duties and responsibilities listed above are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

If you are interested in this opportunity please send your CV to